Yes. We have one RN that handles nurse and clinical phone calls. If the nurse is unavailable to answer your call or busy assisting another patient on the phone please leave a message. She will return your call as soon as possible. Please remember that the phone nurse also assists with patients in the office and may not be available immediately to answer your call. If you have an emergency, call 911 or go to the hospital emergency room. If you need a prescription refill, ask for the refill line.